Here’s a question I think worth pondering for customer experience (CX) leaders developing their artificial intelligence (AI) strategies and technology roadmaps: Is agent assist a permanent fixture of ...

Real Time AI Guidance, Automated Summaries, and In-Workflow Actions Inside 8x8 Agent Workspace Reduce Ramp Agent Time and After-Call Work Embedded directly in the 8x8 Agent Workspace, 8x8 Smart Assist ...