If you don’t understand the customer journey, you may as well be selling blind. Luckily, chatbots are helping brands gain a deeper understanding of the customer journey — and take better control of it ...

Google is testing an advanced cryptographic protocol for verifying bot traffic that may make it easier to isolate unwanted ...

Two cybersecurity vulnerabilities in Microsoft's Azure Health Bot Service were discovered by a team of researchers, which could have led to access to sensitive health data. A new report shared with ...

Multiple privilege escalation issues in Microsoft Azure's cloud-based Health Bot service opened the platform to server-side request forgery (SSRF) and could have allowed access to cross-tenant ...

Severe vulnerabilities have been discovered in Microsoft’s AI healthcare chatbot service, allowing access to user and customer information, according to Tenable researchers. The level of access ...

People hacking branded AI bots can result in significant reputational, financial, and legal consequences. There appears to be ...

Tenable discovered two security vulnerabilities in Microsoft's Azure Health Bot service. The first vulnerability, found in the "Data Connections" feature, allowed unauthorized access to resources.

Don’t Miss a Moment. Join 30,000 locals who stay current on Orlando news, culture, and events. Get our free daily newsletter. Robots have taken over customer service jobs to replace humans in the ...

In context: Despite the US Federal Communications Commission "cracking down" on robocallers, the problem has far from gone away. The situation continues to plague consumers, with national averages of ...