联络中心正面临着双重压力：既要降低运营成本，同时还需满足客户日益增长的服务期望。然而，由于各系统相互割裂，企业借助人工智能解决这一问题的努力屡屡受阻。 客户数据分散在各个不同系统中，与人工座席和 AI 座席所需的跨渠道、跨系统业务场景信息相互脱节。传统联络中心工具需要通过缓慢、昂贵的定制集成，才能将客户关系管理（CRM）系统与人工智能平台打通。如果没有一个能原生打通数据、系统与人工智能的统一底座， ...

客户关系管理（CRM）系统自20世纪90年代诞生以来，经历了从传统数据库管理到云端智能平台的跨越式发展。当前全球CRM市场呈现两极分化态势：北美市场以Salesforce、HubSpot等平台主导，亚太地区则涌现出以悟空AI ...

Software giant Salesforce (CRM) is hitting turbulence on Wall Street as sentiment toward the broader software sector weakens. Investor anxiety has intensified, particularly after artificial ...

Navatar today announced an AI-powered corporate finance advisory operating model on Salesforce, designed for firms whose deal practices span corporate finance, transaction advisory, diligence, ...

Salesforce Inc. (NYSE:CRM) is one of the best enterprise software stocks to buy right now. On April 29, Salesforce launched ...

On May 1, Barclays named Salesforce Inc (NYSE:CRM) as one of its top stock picks in the infrastructure software space amid ...

A significant shift is underway in the enterprise software landscape, particularly within the life sciences customer relationship management (CRM) market. Veeva Systems VEEV, a long-time partner of ...

Salesforce (CRM) stock jumped 3.22% as the company unveiled AI-centric revenue reporting, expanded its Google Cloud ...

CHONGQING, CHINA - AUGUST 28: In this photo illustration, a person holds a smartphone displaying the logo of Salesforce Inc. (NYSE: CRM), a leading American cloud-based software company specializing ...

Salesforce (CRM) slipped 5% after releasing its fourth quarter fiscal 2026 financial results and outlook post-market on Wednesday. For the quarter ended January 31, the customer relationship ...