抢先看 | Salesforce推出智能座席联络中心：集 AI、全渠道、CRM 一体化！

联络中心正面临着双重压力：既要降低运营成本，同时还需满足客户日益增长的服务期望。然而，由于各系统相互割裂，企业借助人工智能解决这一问题的努力屡屡受阻。 客户数据分散在各个不同系统中，与人工座席和 AI 座席所需的跨渠道、跨系统业务场景信息相互脱节。传统联络中心工具需要通过缓慢、昂贵的定制集成，才能将客户关系管理（CRM）系统与人工智能平台打通。如果没有一个能原生打通数据、系统与人工智能的统一底座， ...

Salesforce (CRM) Launches Agentforce Operations to Automate Complex Cross-System Back ...

Salesforce Inc. (NYSE:CRM) is one of the best enterprise software stocks to buy right now. On April 29, Salesforce launched ...

Salesforce更新2027财年营收报告结构

旧金山 - Salesforce(NYSE:CRM)今日发布新闻稿宣布其2027财年营收报告结构的变更。这家市值1,440亿美元的软件巨头尽管在过去12个月创造了415亿美元的营收,但其股价在过去六个月仍下跌了32%。 该公司将把其细分营收披露重组为两大主要类别:Agentforce应用与Data 360,以及平台与其他业务。此次重组反映了公司产品架构的变化。 Salesforce表示,help.
Nasdaq

Veeva vs. Salesforce: Which Life Sciences CRM Stock Is the Better Buy?

A significant shift is underway in the enterprise software landscape, particularly within the life sciences customer relationship management (CRM) market. Veeva Systems VEEV, a long-time partner of ...

Is the Market Missing the Point on Salesforce Inc (CRM)’s AI Positioning?

On May 1, Barclays named Salesforce Inc (NYSE:CRM) as one of its top stock picks in the infrastructure software space amid ...
Nasdaq

Salesforce’s (CRM) $500M Saudi Investment Fuels Global AI Growth

Salesforce (CRM) has announced a bold $500 million investment in artificial intelligence initiatives in Saudi Arabia, marking a significant expansion into one of the region’s most promising tech hubs.
Forbes

Salesforce: Sell CRM Stock Ahead of Its Earnings?

CHONGQING, CHINA - AUGUST 28: In this photo illustration, a person holds a smartphone displaying the logo of Salesforce Inc. (NYSE: CRM), a leading American cloud-based software company specializing ...