While QR code menus were introduced as a convenient, contactless solution, growing numbers of customers say they create frustration and disrupt the dining experience.

What started as a pandemic solution for contactless dining has become a permanent feature in many restaurants—but growing numbers of customers say they’re tired of scanning codes just to see a menu.

A dining innovation that once looked like the future has worn out its welcome with many restaurateurs, customers and servers who say it takes the joy out of dining. By Amelia Nierenberg Heavenly ...

Darron Cardosa is a food service professional with over 30 years of restaurant experience. He has written more than 1,500 articles and blog posts about the hospitality industry, including for Food & ...

Kristen Hawley writes about the restaurant business from San Francisco. She's the founder of Expedite, a weekly restaurant technology newsletter highlighting news and big ideas about the future of the ...

Their fifteen minutes of pandemic fame are up. Remember 2020, when we were thrilled to be dining outdoors after a three-month lockdown? Capturing a QR code and seeing a restaurant menu pop up on your ...

Restaurants going digital with QR code menus are facing mixed reviews from people of different generations. In Bayan Lepas, fusion restaurant operator Ted Soo, 37, was among the first in the area to ...

As consumers head out to restaurants, spending in record numbers, QR codes, which allow for easy menu updates and touchless transactions, may have emerged as a permanent replacement for physical menus ...

Not that long ago, QR code menus were the go-to fix for restaurants looking to speed up service without hiring more servers. Then the diners staged a revolt. Complaints over QR codes include customers ...

The QR code menu is being kicked to the curb in many restaurants throughout the U.S., leaving it in the past where it belongs. Reading time 2 minutes The QR code menu which restaurateurs began using ...

But QR codes can also leave you vulnerable. That’s because scammers, organized criminal gangs, and shady nation-states are ...