Leadership is a topic that gets a lot of press and attention. But the concept of a leadership operating model is not very well understood in the professional service industry, in my experience. A ...

An HR operating model is the way an HR function is organized to deliver value to its internal customers and the organization. The operating model encompasses six key areas: people, service delivery ...

Traditional business models with siloed functions struggle to keep pace with changing markets and customer needs due to slow response and fragmented technology. To stay competitive and deliver greater ...

What foundational changes must happen in order to evolve your service operating model? How do you build a case for change internally? Hear from the former Director of Enterprise Field Service at ...