How to create an alert in Genesys Cloud CX | VoiceBootcamp | 100% Focused on Collaboration & Contact Center Training posted on the topic | LinkedIn
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How to create an alert in Genesys Cloud CX | VoiceBootcamp | 100% Focused on Collaboration & Contact Center Training posted on the topic | LinkedIn
Learn how to create alert in Genesys Cloud CX. For more video try https://zurl.co/YOyGo #voicebootcamp #contactcenter #genesyscloudcx #scripting #automation
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Here’s the significant difference between negative and positive scripting in customer service. In this billing mock call, you'll observe two agents interacting with the same customer differently—one using negative scripting and the other employing positive scripting. 00:00 Question 00:28 Negative Scripting Call 07:54 Positive Scripting Call 11:24 Conclusion | Kwestyon
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Masking (also called camouflaging) is when autistic people consciously or unconsciously hide, suppress, or compensate for their natural autistic traits to fit into neurotypical social expectations. It involves mimicking neurotypical behaviors, suppressing stims, forcing eye contact, scripting conversations, and essentially "performing" a non-autistic version of themselves. Reasons Why Autistic People Mask ✅️ To avoid bullying, rejection, and social exclusion. ✅️ To succeed professionally and aca
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