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The End of the Call Center? 🤖🇵🇭 Why the BPO Industry is in a Race Against AI!
The Philippines is the undisputed Call Center Capital of the World. The Business Process Outsourcing (BPO) industry employs over 1.5 million Filipinos and contributes nearly 8% to the national GDP. But a massive economic disruptor just entered the chat: Generative AI. 🤖📉 Let’s simplify the economics of outsourcing. For the last 20 years ...
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